Wellington Scoop

Metlink introduce new timetables – changes to 29 routes

Press Release – Greater Wellington Regional Council
Metlink is today introducing new timetables which will increase frequency and improve on-time performance to key routes across the region.

The following routes will see changes: 1, 2, 3, 7, 12, 12e, 14, 17, 17e, 18, 18e, 19, 21, 22, 23, 23z, 24, 25, 26, 27, 29, 30x, 31x, 33, 34, 35, 36 and 37.

Metlink will have staff on the streets at hubs and key stops throughout the network, helping customers with timetable and bus information during the rollout of the February changes.

Customers are also encouraged to share their experiences through the Metlink website.

Customers are advised to check the Metlink website and app for the most up to date timetable information before they travel, remembering to select from 3 February onwards.

Bus hits wall


  1. Concerned Wellingtonian, 1. February 2019, 18:02

    How long will we have to wait at the hubs?

  2. Wendy Parsons, 2. February 2019, 13:17

    Metlink says everything will be fixed now!

  3. Corinna Connor, 3. February 2019, 13:06

    Noticed that the Metlink RTI displays along Oriental Bay still say the 14 goes to Hataitai, not Kilbirnie. Several confused people there this morning. [via twitter]

  4. Mike Mellor, 3. February 2019, 17:39

    Concerned Wellingtonian: Metlink used to say on its website “When properly working, you shouldn’t have to wait more than five minutes to make a timetabled connection to another bus at a sheltered bus hub”, but that claim (which they agreed was dubious) seems to have vanished.

    Last year I made an official information request for the revised timetables from November and for information on scheduled transfers, including how many were longer than that five minutes. GWRC’s response to the request about transfers was “From this [the timetables] you will be able to determine the information you have requested”. By this response GWRC appear to be saying that they haven’t worked out how many transfers are over five minutes (or the other transfer-related information that I asked for), because if they had that information they would be obliged to supply it. I haven’t looked in detail at the new timetables yet, but for the November ones there are many instances of connections being longer than five minutes, some up to 15 or more.

    On the Metlink website at https://www.metlink.org.nz/service-updates/timetables-are-changing-for-a-number-of-bus-routes-from-3-february/ there are several references to “improved” or “more reliable” connections. This probably means longer scheduled connection times in order to reduce the risk of late running breaking such connections, so waiting time under the new timetables may be longer than under the old.

  5. Concerned Wellingtonian, 4. February 2019, 7:23

    I’ve struck gold with Mike Mellor’s expert comment. Thank you. Details were always lacking on the “work” of councillors who are ill-equipped in this area. For instance, I remember that a councillor from Porirua decided to remove some of the seats in order to make more room for people on buses.

  6. Dave Armstrong, 4. February 2019, 8:58

    The Wellington Bustastrophe had a very nice holiday in the sun and is now back home again in full swing and looking forward to a busy year:
    Metlink advise: There are cancellations on route 14 this morning: 6:52, 7:30, 7:37, 7:48. We apologise for the inconvienenice.

  7. Wellington Commuter, 4. February 2019, 10:17

    Another Monday on the Metlink bus service where my “improved bus service” didn’t turn up because it was cancelled. [via twitter]

  8. Keith Flinders, 4. February 2019, 11:12

    Looking at the revised online Metlink timetable, Karori and Northland bus users have two fewer No. 2 evening peak services that at September last year. The issue of fewer buses to Karori passing through the CBD will remain the cause of overcrowding. Many of the users board between the St. James stop and Brandon Street as they always have, because that is the area they work in.

    Pre mid July 2018 the 3, 3W and 3S had 30 buses along this route in the evening peak, now there are 16 because the 33 and 34 start at Brandon Street. Passenger numbers remain similar, but added are those from Northland whose 22 no longer runs through the CBD so they use the 2 instead.

    The revised Karori peak hour services comparisons Apr 2018 vs Sep 2018 vs Feb 2019 can be found at http://vault.revoltwellington.co.nz/busmovements7.pdf

  9. S Johnstone, 4. February 2019, 15:06

    This morning I caught a No 24 bus in Oriental Parade and it stopped just short of the Willis St bus stop and after about 5 minutes the passengers heard the Metlink comms advise the driver of our bus that assistance would come. There was no explanation at all from the driver and finally I got up and asked him what was happening. He said the bus was broken and he didn’t know when it would be fixed.
    I told him it would be good if he explained this to the passengers and give them the option of getting off. He didn’t explain but he did open the doors and everyone did get off.
    Communication skills training would badly needed so that drivers know to tell passengers what is going on.

  10. Dave B, 4. February 2019, 18:55

    S. Johnstone, thanks for this first-hand account. It is surprising that a bus driver cannot see how keeping his passengers informed in a situation like this is a necessary part of his profession. This is Bus-driving 1.01. It shouldn’t take a customer-care course to teach something so obvious, but if this is the sorry reality then management need to provide it.