Kapiti council apologises for “magiq” email to 4500 ratepayers

Kapiti Independent report by Alan Tristram
The Kapiti Coast District Council has apologised for sending a rates demand to Kapiti residents suggesting it came from their ‘MagiQ’ Council…in Christchurch. Adding to the magic dust, the email from the Kapiti Coast Council gave a Christchurch phone number for ratepayers who wanted details.

It all began with a ‘MagiQ’ email (sent by the council saying:

‘The attached file contains your current MagiQ Council rates assessment.
This file is in place of your printed rates account.
Should you have any queries regarding this account please email our Rates Office
at rates@magiqcouncil.govt.nz or telephone
(03) 355 5550.’

Later in the day the Kapiti council sent an apology saying “it may be the tail end of the silly season but some Kāpiti ratepayers may have been left scratching their heads today after receiving an email accompanying their latest rates instalment.”

Rates Manager Brent Waterhouse explained: ”The error occurred when council was using new software for the first time.

“Our software provider appears to have selected a test email message instead of the legitimate one from the Council. We have since sent a replacement email and invoice to the four and a half thousand ratepayers affected, with an apology.

“Needless to say, we are a little red-faced but hope people will understand.”

Mr Waterhouse says it was only the email message that was affected, not the attached rates invoice instalment. However any enquiries about the offending email should be sent to emailrates@kapiticoast.govt.nz


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