Wellington Scoop

NZ Post closing Petone call centre, as another firm makes bigger plans

New Zealand Post is closing its Petone call centre with the loss of 44 local jobs, according to a report today from RadioNZ.

Thirty of the Petone positions will be shifted to Christchurch or Auckland call centres in June.

However RadioNZ quotes an international recruiting firm as saying that it has two clients which will set up new call centres in Wellington and Auckland in the next 12 months; one looking to hire 300 staff and the other 400.

The recruitment firm says the jobs will pay between $35,000 and $45,000 a year, on average. It says companies used to look to India to outsource call centre jobs, but that often turns out to be more difficult due to cultural differences.

The DomPost reports that the Engineering, Printing and Manufacturing Union is disappointed that NZ Post has decided to close its Petone contact centre. EPMU National Industry Organiser for Communications, Joe Gallagher, said staff had been told and were “devastated” by the news. “They’re destroyed, they’re in tears,” Gallagher said.