Press Release – Canstar Blue
Despite an increasingly positive economic outlook, almost half of respondents (45%) in a Canstar Blue survey examining car servicing have admitted to getting their car serviced less regularly in order to save money.
Fortyeight per cent of Wellingtonians only take their car to be serviced when a specific issue needs to be resolved rather than as a preventative measure based on the suggested kilometres between services.
Canstar New Zealand General Manager, Derek Bonnar says 31% of Wellingtonians never check the oil level in their car. “It only takes a minute to check oil and engine fluid levels. In the long run this could save car owners money on servicing.
“It is a concern alongside the finding that a third of Wellingtonians believe that modern cars don’t need regular servicing.”
Taking out the top spot for the second year in a row, Oil Changers received 5 star ratings across all eight categories in the survey.
1. Value for money
2. Time taken
3. Cost of any parts required
4. Warranty of repairs
5. Effectiveness of repairs
6. Customer service
7. Advice received
8. Overall satisfaction with car servicing provider
It’s two wins in a row for Oil Changers who have recorded a perfect five star score across the board, says Bonnar.
“Customers are most satisfied when their service provider delivers the right mix of advice, service and value for money. Oil Changers has got the right recipe.”
Wellington: Wellingtonians are most likely to get their cars serviced less regularly to save money (48%), most likely to think that modern cars don’t need regular servicing (35%) and equal most likely (with Auckland) to have ignored engine warning lights (25%).
About the survey
We partner with respected professional market research agency Colmar Brunton Australia, who undertake research on our behalf using Your Source.
The outcomes reported here are from the 337 people who have had their car serviced in the last 2 years by a car servicing chain (e.g. Midas, UItratune, etc.) . The survey has a margin of error of 5.1%
Gen Y: 18-29
Gen X: 30-44
Baby Boomers: 45+
*To view the full results of the Canstar Blue survey go to: www.canstarblue.co.nz
About Canstar Blue:
Canstar Blue is a division of financial research and ratings company, CANSTAR, which has been operating in New Zealand for nearly a decade.
Canstar Blue uses market research to determine customer satisfaction ratings across a range of products and services in New Zealand to help consumers make the best purchasing decisions for their needs. Canstar Blue conducts similar research in Australia. New ratings are added regularly. Results are freely available to consumers who are encouraged to use the ratings as a guide to product excellence. The results can be seen at www.canstarblue.co.nz.
Founded in 1992, CANSTAR Pty Limited is Australia and New Zealand’s premier researcher of retail finance information for over 350 institutions such as banks, building societies, credit unions, finance companies, brokers, mortgage originators, life companies and finance related internet portals. CANSTAR customers use the extensive database for competitor analysis as well as a means of disseminating their product range. This information is also distributed to print and electronic media for publication and to agents, accountants, brokers and internet portals for use in advising their clients.